Driekleur Controls: “It's like having a team of colleagues.”

The cooperation between Driekleur-Besturingen (DKB) and IN ’N OUTDOOR Zonwering (INNO) did not come about through tenders or lengthy negotiations, but in a natural way. At a project in Tilburg, where INNO was replacing all the sun blinds, the question arose to also modernize the control system. The company then contacted Driekleur-Besturingen.

“After a pleasant initial conversation and a joint on-site shoot, we had a concrete proposal within a short time,” says Michael Hersmis, director of IN ’N OUTDOOR. “From that point on, things really went naturally.” Dennis Bastiaan of Driekleur-Besturingen remembers this well. “That first project gave immediate confidence. A nice sequel soon came at a large educational complex in Eindhoven, fully equipped with blinds and central control. Thanks to the shared working method and clear communication, service here now runs smoothly.”

Complete delivery

According to INNO, what makes DKB a valuable partner is its ability to offer clients a total solution. “It used to happen before we replaced the blinds that the electrical connection had to be arranged later,” Hersmis says. “With DKB, that's a thing of the past. From assembly to commissioning, everything can be delivered working immediately.”

Mark van Son, manager of INNO's Eindhoven branch, also emphasizes the short lines of communication. “The communication is clear and the cooperation feels familiar. We noticed that the other day in Boxtel. We were called there for a malfunction and found out that not only was a motor defective, but that a complete floor box had also failed. After a brief consultation with DKB, we were able to quickly determine the cause. When they came to replace the cabinet, they immediately informed us that some more motors were in need of replacement on another facade. That thinking along, that's exactly why it works. We pay attention to each other, with the goal of giving the end user the best result.”

Mutual trust

For DKB, mutual trust is at the core of cooperation. “Everyone wants to deliver a project one hundred percent, but you depend on each other in execution and service,” says Bastiaan. “Then it's important to keep each other on their toes.” Meanwhile, cooperation is also efficient in the service phase. Faults are reported in advance, reports follow within 24 hours and telephone consultation is always possible. Van Son: “It feels like having a team of colleagues there.”

Outlook

The shading and control market is growing and becoming more complex, Bastiaan observes. “That calls for strong collaborations in which each retains its specialty.” Hersmis adds: “We can remain focused on what we do well, while the control is in trusted hands. That ultimately benefits the client.”