Security in control technology

Reliable controls have become indispensable in our industry. Installers and suppliers need solutions that are not only technically correct, but also offer certainty in execution and aftercare. Driekleur-Besturingen responds to this need by actively supporting customers, from advice and project implementation to service and maintenance. Consultants, technicians and customers tell how that looks in practice.

“Every project starts with proper preparation,” says Dennis Bastiaan, consultant at Driekleur-Besturingen. “We visit the site, do a comprehensive survey and listen to the customer's specific needs. Often there are multiple ways to address a problem. Our experience allows us to give clear advice, always looking at durability and reliability.”

One client adds: “The nice thing is that Driekleur doesn't just say what has to be done, but really thinks along. They look ahead, give alternatives and explain clearly why a certain solution is chosen. That gives confidence.”

Directly picking up, directly following through

An important advantage that customers mention is the speed of action. As soon as a question or malfunction comes in, it is immediately picked up and passed on to the right department. Whether it involves installing new components, converting an existing installation, or solving an acute malfunction, the lines of communication are short and communication is clear. “We want customers to experience us as a partner, not a supplier,” Bastiaan explains. “That's why we always go for the fastest possible approach, without sacrificing quality.”

Always available: the help desk

Many installers especially appreciate the telephone help desk. With it, an expert colleague is always available remotely. “Perhaps the most common question we get is about motor problems. Direct contact with us makes it much easier to solve this. The mechanic on site receives support from us to discover where the problem is. This prevents us from having to make multiple calls and saves time and aggravation,” said one technician.

Jethro Van Veelen, technical engineer at Driekleur-Besturingen gives an example: “A mechanic calls because a motor is no longer running. He has already checked the glass fuse and working plug, but gets no further. Then we go through the step-by-step plan together. Sometimes the fault can be solved at that moment, sometimes we advise replacing parts. The important thing is that we come to a conclusion. This allows the mechanic to continue working faster and, if necessary, an offer can be made immediately.” One mechanic aptly describes it, “It feels like you always have a colleague next to you watching with you.”

Service close to the customer

In addition to telephone support, Driekleur-Besturingen has a service team that operates regionally. As a result, there is always a technician in the vicinity and rapid intervention is possible. “That's really a strength,” says Van Veelen. “Our trucks are equipped with everything needed to fix breakdowns right away. Because we work regionally, we are faster on the spot. And speed often makes all the difference for the customer.”

A healthcare customer confirms this:

“When something breaks down at our place, it immediately costs money, health and a lot of aggravation. Driekleur's mechanics are often there quickly and can provide an immediate solution. That makes us feel important and valued.”

Unburdening as a common thread

Installers and suppliers need assurance and support. “We want our customers not to have to worry about their technology,” Bastiaan concludes. “That means that we take charge of the process from start to finish, that we are always accessible and that we deploy our people in such a way that we are close by and quickly available. Our strength is a combination of craftsmanship, commitment and a practical approach. That's what we do it for.”